Premier Clinic Commercial and Payment Terms
Payment Methods
Procedures at our clinic can be paid for using the following methods:
- Cash
- Bank transfer: account no.: 9561162/0800 at Česká spořitelna a.s.
- Payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic, and Maestro)
Consultation Fees
We believe a second opinion is important for you, so we provide some consultations free of charge. Consultations with a doctor are always charged.
Treatment Deposit and Prepayment
To reserve a date, a deposit of 500 CZK (for minor aesthetic procedures) and 10,000 CZK (for plastic surgeries exceeding the price of 5,000 CZK) is required. The date becomes binding upon payment of the deposit. The deposit is non-refundable as it covers personnel and other costs associated with the preparation of the surgery/procedure. The deposit can be paid in cash/card at the time of reservation or by bank transfer within 7 days of booking.
For prepaid services (e.g., discounted service packages, prepaid discounted treatments, credit top-up on loyalty cards, prepaid treatments, discount for prepaid procedures/surgeries), refunds are not possible for any reason (except serious medical reasons confirmed by a doctor). In such cases, only the transfer of the amount to credit on a loyalty card is possible. A serious medical reason is considered to be a reason that prevents the safe performance of the procedure even with a rescheduled date – common colds, short-term illnesses, COVID-19, illnesses treatable with medication and time, etc., are not considered serious medical reasons.
Procedure/Surgery Cost
100% of the price of the procedure/surgery must be paid before the start of the operation. The price of the procedure/surgery is payable:
- No later than on the day of the operation in cash
- No later than 2 business days before the scheduled operation/procedure to the bank account no.: 4762117369/0800 at Česká spořitelna a.s.
- By payment card on the day of the procedure/surgery (please ensure your card has a sufficient limit for the payment)
Payment in Installments
Procedures costing over 5,000 CZK can also be paid in installments through the client’s bank or an online loan application at www.cashshop.cz.
Changing the Procedure/Surgery Date
Minor dermatology/gynecology/preventive medicine procedures can be changed without a fee. However, we request timely cancellation/rescheduling of your reservation at least 7 days before the scheduled procedure.
Plastic surgery procedures or procedures costing more than 5,000 CZK can be canceled as follows:
- Cancellation/rescheduling 30 or more days before the procedure: a fee of 50% of the paid deposit
- Cancellation/rescheduling less than 30 days before the procedure: a fee of 100% of the paid deposit The fee is deducted from the paid deposit.
Laboratory tests, EKG, and internal examinations must be performed and delivered to Premier Clinic’s email info@premier-clinic.cz within 10–21 days before the procedure. If this requirement is not met, a cancellation fee of 100% of the deposit invoice will be charged in case of contraindications.
Premier Clinic reserves the right to cancel a procedure already booked by the client even after the reservation fee has been paid. This cancellation can occur on the day of the procedure. The client acknowledges that in case of cancellation by Premier Clinic, the client is not entitled to reimbursement for travel or other costs incurred in traveling to Premier Clinic.
Discounts and Other Service Packages
Discounts cannot be combined, and these discounts cannot be applied to already discounted services/service packages/gift and other discount vouchers.
The validity of gift vouchers is always a maximum of 12 months from the date of issue. For vouchers with a shorter validity date, the validity date on the issued voucher applies.
Complaint Resolution
Complaints can be submitted in writing/via a form at the reception of our clinic. If sending a complaint by mail, please send it to:
Contact Details: PC Healthcare s.r.o.
Jungmannova 26/15
110 00 Praha 1
A written response to the complaint will be provided to the client within 30 days.
Mandatory Consumer Information on Out-of-Court Dispute Resolution
In the event of a consumer dispute, except for disputes arising from contracts concluded in the field of health services involving the provision of health care, including the prescription, dispensing, and provision of medicinal products and medical devices under Act No. 372/2011 Coll., on health services, as amended, the consumer may refer their claim to the subject of out-of-court dispute resolution, which in this case is the Czech Trade Inspection Authority.
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Praha 2
Effective Date
The commercial and payment terms are effective from January 1, 2019.
General patient information for cosmetic surgery
- Anticoagulant medications (e.g. aspirin, Marcumar, Plavix) should be stopped.
- You should stop smoking. Compared to non-smokers, smokers have up to 6 times the risk of wound necrosis! This also applies to the period after the operation in terms of wound healing!
- 6 hours before the anesthesia, you must not eat anything (including candy, chewing gum, etc.) and stop smoking!
- 6 – 2 hours before the anesthesia, you may only drink 1 – 2 glasses of water, clear liquids without fat and without solid components (e.g. mineral water, tea), but no milk and no alcohol!
- Remove and store contact lenses, removable dentures, rings, jewelry (including piercings), artificial hairpieces.
- Do not use face cream or cosmetics (makeup, nail polish, etc.)!
By sending the binding offer to conclude a referral contract (§II), the patient confirms that he/she is of legal age and fit for surgery (patients with HIV, MS, hepatitis, chronic inflammatory autoimmune diseases, viral infections/herpes and other diseases.) unfortunately cannot be treated.